Max Rashbrooke at the excellent Good Society, on the contrasting behaviours of Radio NZ and Uber during the recent quake:
… apart from the ludicrous presumption that tonnes of people would be frivolously using Uber in the middle of the night during a massive earthquake, price is a terrible way to allocate resources because it discriminates against the poor, and because ability to pay is no guaranteed reflection of need.
What would have sorted things out very clearly is a classic public sector process: finding out people’s circumstances, assessing their need based on their overall situation not the size of their wallet, and allocating resources (rides) accordingly. Of course Uber doesn’t do that because it’s not a public service. But that brings us round again to what performs well, especially during tough times – and that, unsurprisingly, is both the public sector’s spirit and its processes.
And while we’re questioning the “efficiency” of the market: